Privacy Policy
Last updated: October 8, 2024
The way that Les Riches (the "Site", "we", "us", or "our") gathers, uses, and discloses your personal information when you visit, use, or purchase anything from lesriches.co.uk (the "Site"), or in any other way get in touch with us about the Site (collectively, the "Services") is outlined in this Privacy Policy. "You" and "your" refer to you as the user of the Services for the purposes of this Privacy Policy, regardless of whether you are a client, a website visitor, or another person whose information we have gathered in accordance with this Privacy Policy.
Kindly carefully read this privacy statement.
CHANGES TO THIS POLICY
We may update this Policy from time to time for any reason, including operational, legal or regulatory changes or to reflect changes in our practices. We will post the new Policy on the Site, change the “Last updated” date and do whatever else we are required to do by law.
HOW WE GATHER AND UTILIZE YOUR PERSONAL DATA
We collect information about you from the following sources to provide the Services. Depending on how you interact with us different information is collected and used by us.
Apart from the specific applications below we may use the information we collect about you for correspondence, to deliver or improve the Services, to comply with legal requirements, to enforce any applicable terms of service, to protect or defend the Services, us or our users or third parties.
WHAT WE COLLECT
The personal data we collect from you depends on your activities on our site and services. When we say “personal information” we mean information that identifies or can be used to identify you. The categories and examples are below.
INFORMATION WE COLLECT
When you submit information to us directly via our services you provide: Your name, address, phone number and email are part of your contact details. Details about your order such as your phone number, email address, billing address, shipping address and confirmation of payment. Your username, password, security questions and other account info are part of the account details. Customer service information such as the details you choose to send to us – for example when using the Services to send a message. Some parts of the Services may require you to provide us with specific personal information. You can choose not to but then you won’t be able to use or access those features.
DATA WE COLLECT ABOUT YOUR USAGE
We may also automatically collect some data (“Usage Data”) about how you use the Services. We use pixels, cookies and other similar technologies to do this (“Cookies”). Usage Data may include information about your device, browser, network connection, IP address and other information about how you interact with the Services and our site and account.
OTHER DATA WE COLLECT FROM OTHER SOURCES
We also get data from third parties like:
Companies like Shopify that help us with our site and services.
Our payment processors who collect payment info (e.g. bank account, credit or debit card info, billing address) to process your payment to fulfill your order and provide you with products or services you’ve asked for, to perform our contract with you. We use online tracking technologies like pixels, web beacons, software development kits, third-party libraries and cookies to collect certain info when you visit our site, open or click on emails we send you or interact with our services or ads.
We’ll use this Privacy Policy to handle any data we get from third parties. See Third Party Websites and Links below.
HOW WE USE YOUR DATA
Providing Goods and Services.
We use your data to fulfill our obligations to you under our contract with you. This includes processing payments, shipping, returns and exchanges, setting up shipping, handling returns and exchanges and other features and functionality related to your account. We may also use your data to improve your buying experience by allowing Shopify to associate your account with other Shopify services you may find useful. In this case Shopify will handle your data in accordance with its consumer and privacy policy.
Marketing and advertising.
We may use your info for marketing and promotional purposes, to send you emails, texts or direct mail with marketing, advertising and promotional materials and to show you ads for products and services. This may involve using your data to personalize our services and the ads we show on our site and other sites. As per GDPR Art. 6 (1) (f) for residents of the European Economic Area, our legitimate interest in selling our products is the legal basis for these processing activities.
Fraud and Security.
To identify, investigate or take action in respect of suspected fraudulent, illegal or harmful activities we use your personal data. You are responsible for keeping your account safe if you choose to use the Services and create an account. Please keep your username, password and other access details private. If you suspect your account has been compromised please contact us now. Under GDPR Art. 6 (1) (f) if you are in the European Union our legitimate interest in keeping our website safe for you and other users is the legal basis for these data processing activities.
Service Enhancement.
We use your data to support you and our Services. As per GDPR Art. 6 (1) (f) we have a legitimate interest to talk to you, to serve you well and to keep our business relationship going.
COOKIES
We use cookies on our site like most other websites. Visit https://www.shopify.com/legal/cookies to see the specific Cookies we use on our store. We use Cookies to do analytics, to understand how you use the Services, to power and improve our Site and Services (including remembering what you did and what you liked) (in our legitimate interest to run, manage and optimise the Services). We may also allow service providers and third parties to use Cookies on our site to better customise the services, products and ads on our site and other sites.
Cookies are enabled by default but you can change your browser settings to block or delete them. Please note that blocking or deleting Cookies may affect your experience on the Services and some features and functionality may not work or be available. Also, blocking Cookies doesn’t stop us from sharing information with third parties like our advertising partners.
HOW WE SHARE PERSONAL DATA
We may share your personal data with third parties to deliver, for legal reasons or as set out in this privacy statement. This may include:
With suppliers or third parties that do work for us (like customer service, cloud storage, IT management, payment processing, data analytics, fulfillment and shipping).
with business and commercial partners to offer and promote to you. Your data will be used by our business and commercial partners in accordance with their own privacy policies.
When we share specific information with third parties – for example to send you a product or to use social media widgets or login integrations – or when you give us permission to do so.
We need to operate a business, alone or with our affiliates, within our group.
In connection with a business transaction, for example a merger or bankruptcy; to fulfill any terms of service; to comply with any legal requirements (for example to answer subpoenas, search warrants and similar requests); and to protect the Services, us and our users or third parties.
For the objectives described above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information," we divulge the following kinds of personal information and sensitive personal information about users:
| Category | Recipients |
|---|---|
| Identifiers like some order and account information and basic contact details Information related to business, including order, shopping, and customer service details the usage of the Internet or other comparable network activity, such usage data Geolocation data such as locations identified by an IP address or other technological measures |
Suppliers and other entities that carry out tasks on our behalf (including ISPs, payment gateways, fulfillment partners, customer service partners, and data analytics providers) Partners in business and marketing Partners |
We do not use or share sensitive personal information without your agreement or for the aim of inferring characteristics about you.
THIRD PARTY WEBSITES AND LINKS
Websites or online platforms of third parties may be linked to from our site. Please read the terms and conditions, privacy and security policies of any website you visit that is not under our control or affiliate. We are not responsible for the security or privacy of those websites, or the accuracy, completeness or reliability of the information on them. We have no liability to you for them. We or a third party may use the information you post in public or semi-public areas, including on third party social media sites. It may be visible to other users of the Services and/or users of those third party platforms.
With the exception of what is stated on the Services, our provision of these links does not by itself indicate any endorsement of the owners or operators of such platforms or the content found on them.
KIDS INFO
Kids shouldn’t use the Services and we don’t collect personal data about them. If you are the parent or guardian of a child who has provided us with personal information then you can request that we erase that information by getting in touch with us using the details below.
We don’t actually know that, as that means as those terms are defined by the relevant laws, we “share” or “sell” minors’ personal information as of the date of this privacy policy.
DATA PROTECTION AND STORAGE
We can’t guarantee “perfect security” as no security is foolproof or impenetrable. Also while in transit any data you send to us is not secure. Please don’t send us sensitive or private data via unsecure means.
We keep your personal data for varying periods of time depending on the circumstances including if we need it to manage your account, deliver the Services, meet legal requirements, settle disputes or uphold other relevant agreements and guidelines.
YOUR RIGHTS
You may be entitled to some or all of the following rights about your data depending on where you live. But these rights aren’t absolute, may only apply in limited circumstances and in some cases we may deny your request as permitted by law.
Right to Access / Know: You can ask to see the data we have on file about you including how we use and disclose it.
Right to Delete: You can ask us to delete any data we have on file about you.
Right to Update: You may have the right to ask us to update incorrect data we have about you. Portability: In some cases and with some exceptions you can request a copy of the personal data we have about you and have it transferred to another party.
Restrictions: You can request we stop processing personal data or limit how we process it.
Withdrawal of Consent: You can withdraw your consent where we process your personal data based on it.
Appeal: If we refuse your request you can appeal. You can do this by responding to our refusal.
Communication Preferences: You can stop receiving emails from us at any time by using the unsubscribe link in every email we send you. We may still send you non promotional emails about your account or past orders even if you unsubscribe.
As per our website you can exercise these rights by contacting us below.
We won’t discriminate against you if you exercise any of these rights. Before we answer your request in full we may need to ask you for some information to verify your identity, including your email address or account details. You can appoint an authorized agent to act on your behalf and make requests on your behalf in accordance with the relevant laws. Before we approve an agent’s request we may ask you to confirm your identity with us directly and ask the agent to show us that you have given them permission to act on your behalf. We will respond to your request as soon as we can.
COMPLAINTS
Get in touch with us here if you have an issue with how we use your data. If you’re not happy with our response you can contact us here or you can complain to your local data regulator. This will depend on where you are based.
INTERNATIONAL USERS
Please note that your data may be processed, transferred and stored outside of the country where you are based. Employees, partners and outside service providers in those countries will also process your data.
Unless the data transfer is to a country that has been deemed to provide adequate protection, we will use recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority if applicable if we transfer your data outside of Europe.
GET IN TOUCH
Contact us at 2 KIBBLE CLOSE,GROVE ROAD,CHADWELL HEATH, Romford, ENG, RM6 4FW, GB, by email at info@lesriches.co.uk if you have any questions about our privacy policy, this policy or if you want to exercise your rights.
Your data is controlled by us as data controller unless we say otherwise and as per data protection regulations.